Question reference: S6W-24931
- Date lodged: 1 February 2024
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Current status: Answered by Fiona Hyslop on 29 February 2024
Question
To ask the Scottish Government whether it can provide an update on the (a) status of and (b) progress in implementing the Rail Fares and Ticketing Strategy, as outlined in section 11 of the 2022 Framework Agreement between Transport Scotland and Scottish Rail Holdings Limited.
Answer
Since 2022, ScotRail has been committed to developing a robust evidence base on which to inform future plans and investment on fares and ticketing. This has included obtaining customer insight to identify opportunities, testing and learning to encourage more customers to rail through short-term promotions, and a ticketing/retail review assessing a range of retail channels and ticketing options.